Privacy Policy

Privacy Policy

Effective Date: 08/08/2025
Last Updated: 08/08/2025

At EHG of NC, your privacy is important to us. This Privacy Policy outlines how we collect, use, protect, and disclose your personal information, including any protected health information (PHI), in accordance with HIPAA and applicable state and federal laws.

1. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, phone number, email address, mailing address, date of birth, and emergency contact details.

  • Health Information (PHI): Information related to your physical or mental health, medical history, treatment plans, and insurance coverage.

  • Website Usage Information: IP address, browser type, device information, and cookies collected through forms, analytics tools, and session tracking.

  • Communications: Records of any contact with our team, including emails, phone calls, and form submissions.

2. How We Use Your Information

We use your information to:

  • Provide and manage treatment services

  • Verify insurance eligibility and process payments

  • Respond to inquiries and schedule appointments

  • Improve website functionality and user experience

  • Comply with legal and regulatory requirements

  • Send relevant health-related communications (with consent)

3. Sharing and Disclosure

We do not sell or rent your personal information. Your data may be shared with:

  • Authorized clinical staff and medical providers involved in your care

  • Insurance providers and billing services

  • Third-party service providers (e.g., IT or website analytics) under strict confidentiality agreements

  • Government agencies or legal authorities, only when required by law (e.g., for mandatory reporting or court orders)

4. HIPAA Compliance

As a healthcare provider, EHG of NC complies fully with the Health Insurance Portability and Accountability Act (HIPAA). Your protected health information (PHI) is handled with the highest standard of privacy and security.

We implement appropriate physical, technical, and administrative safeguards to protect your data from unauthorized access, alteration, or disclosure.

5. Your Rights

You have the right to:

  • Access and request a copy of your medical records

  • Request corrections to inaccurate information

  • Withdraw consent for certain types of data use (where applicable)

  • File a complaint if you believe your privacy rights have been violated

To exercise these rights, please contact us at:

Privacy Officer
EHG of NC
Email: admissions@empowerhealth.group
Contact: 910-335-9102

Address : 2106 South 17th Street, Wilmington, North Carolina 28401, United States